Verizon has been actively addressing a significant service outage that affected numerous customers across the United States on Monday. Reports of outages increased in the morning, with a peak of more than 100,000 incidents recorded by outage monitoring website Downdetector. The problems were especially pronounced in major urban areas such as Atlanta, Chicago, Denver, Los Angeles, New York, Phoenix, and throughout the Midwest.
The telecom giant confirmed that its engineers were working diligently to correct the service problems and had made substantial progress by the evening. The company apologized via social media for the inconvenience caused to its customers on the day.
Real-time data from Downdetector indicates that by midday the number of reported outages had fallen to around 78,000 and had further reduced to around 5,000 by late afternoon. The site's outage map highlighted the most severely affected regions.
Customers reported that their phones frequently went into “SOS” mode, interrupting their ability to make calls or send and receive text messages. The Federal Communications Commission took note of the situation and launched an investigation into the outages.
Social media platforms saw a flurry of activity from concerned Verizon customers seeking information and confirming the extent of the outage. Customer service representatives have worked tirelessly to respond to individual complaints and questions online.
The outage also had practical implications for many users, including those who rely on their mobile service for work-related tasks such as delivering orders for services like Instacart.
Verizon, with a customer base of more than 114 million wireless subscribers in the United States, is one of the largest mobile service providers globally. The company continues to monitor and address the consequences of the service interruptions while the investigation into the causes is ongoing.
