AI-generated responses: the new frontier of patient-physician communication
As the volume of messages sent by patients to their doctors via communication platforms like MyChart skyrockets, a growing number of healthcare providers are adopting artificial intelligence tools to manage their communication. Unbeknownst to many patients, some of the responses they receive may be created by artificial intelligence. A screenshot of the MyChart application on a smartphone shows a graph plotting a patient's blood pressure readings, accompanied by promotional text that advertises: "All your health information in one place." This patient portal, widely used in US hospitals, now incorporates an AI-powered feature that assists doctors in drafting messages for their…